Terms & Conditions

Last Updated: September 7, 2026

Welcome to ShineRoot Collective. These Terms & Conditions govern your use of the ShineRoot Collective website and your purchase or use of services provided by ShineRoot Collective.

ShineRoot Collective is owned and operated by May Rosenlund (“ShineRoot Collective,” “ShineRoot,” “we,” “us,” or “our”).

By accessing this website, submitting an inquiry, purchasing services, or entering into an agreement with ShineRoot Collective, you agree to these Terms & Conditions. If you do not agree with these terms, please do not use this website or purchase our services.

1. Services

ShineRoot Collective provides reputation management and related business visibility services to service-based businesses.

Services may include, but are not limited to:

• Review generation
• Customer feedback and review request systems
• Reputation monitoring
• Reputation reporting
• Review response guidance
• Online reputation strategy
• Business visibility and trust-building services
• Other services specifically agreed upon between ShineRoot Collective and the client

The specific services provided to a client will be determined by the applicable service agreement, proposal, invoice, or other written agreement.

ShineRoot Collective reserves the right to modify, add, or discontinue services at any time.

2. Client Responsibilities

Clients are responsible for providing accurate, complete, and timely information necessary for ShineRoot Collective to provide services.

Clients agree to:

• Provide accurate business information and contact information.
• Provide access or authorization reasonably necessary to perform the agreed-upon services.
• Maintain ownership and control of their business accounts and listings unless otherwise agreed in writing.
• Review information provided by ShineRoot Collective and promptly notify us of errors or requested changes.
• Ensure that information supplied to ShineRoot Collective does not violate applicable laws, regulations, platform policies, or the rights of third parties.
• Obtain any necessary permissions or consents relating to customer information provided to ShineRoot Collective.
• Comply with applicable laws and the terms of third-party platforms used in connection with the services.

ShineRoot Collective is not responsible for delays, errors, or limitations caused by inaccurate, incomplete, or untimely information provided by a client.

3. Review Generation Services

ShineRoot Collective may assist clients in requesting authentic reviews and customer feedback from individuals who have actually purchased, used, or experienced the client’s products or services.

ShineRoot Collective does not create, purchase, manufacture, or knowingly facilitate fake reviews.

Clients may not instruct ShineRoot Collective to:

• Create or submit reviews on behalf of customers.
• Create reviews from individuals who have not actually experienced the client’s products or services.
• Require customers to leave positive reviews.
• Offer compensation or incentives that are conditioned on a positive review.
• Suppress, prevent, or selectively discourage customers from leaving honest negative reviews.
• Misrepresent the identity, experience, or relationship of a reviewer.
• Engage in any practice that violates applicable law or the policies of a third-party review platform.

Clients are solely responsible for the accuracy of their business information and for complying with laws and platform policies applicable to their review practices.

ShineRoot Collective may refuse to participate in any review-generation practice that we reasonably believe may be deceptive, misleading, unlawful, or inconsistent with applicable platform policies.

4. Third-Party Platforms

Reputation management services may involve third-party platforms, including but not limited to Google, Facebook, Yelp, industry-specific review platforms, business directories, software providers, and other websites or services.

ShineRoot Collective does not own or control these third-party platforms.

Third-party platforms may change their policies, algorithms, features, requirements, availability, pricing, or functionality at any time.

ShineRoot Collective does not guarantee that a third-party platform will:

• Publish a submitted review.
• Maintain a particular rating.
• Display reviews in a particular order.
• Maintain a particular business listing.
• Continue offering a particular feature.
• Remain available or accessible.
• Approve or retain content submitted through the platform.

ShineRoot Collective is not responsible for changes, suspensions, removals, outages, account restrictions, or other actions taken by third-party platforms.

5. No Guarantee of Results

ShineRoot Collective will make reasonable efforts to provide the services described in the applicable agreement. However, no specific business result is guaranteed.

Results may vary depending on numerous factors, including:

• Customer experience
• Number and quality of customer interactions
• Customer participation
• Existing business reputation
• Competition
• Industry
• Geographic market
• Third-party platform policies
• Search algorithms
• Business listings
• Client responsiveness
• Accuracy of information supplied by the client

ShineRoot Collective does not guarantee a specific number of reviews, rating, ranking, revenue increase, customer acquisition rate, search position, or other business outcome.

Any examples, testimonials, case studies, or statements regarding past results are illustrative and do not guarantee that another client will achieve the same results.

6. Fees and Payment

Fees for services will be communicated through an applicable proposal, service agreement, invoice, checkout page, or other written communication.

Unless otherwise stated in writing:

• Payment is due according to the terms stated on the applicable invoice or service agreement.
• Services may be suspended if payment becomes overdue.
• Clients are responsible for all charges associated with services they have authorized.
• Third-party fees are the responsibility of the client unless expressly included in the service agreement.

ShineRoot Collective reserves the right to require payment before beginning or continuing services.

7. Cancellation and Termination

Either party may terminate an ongoing service arrangement according to the cancellation terms contained in the applicable service agreement.

If no separate cancellation terms have been provided, a client may request cancellation by providing written notice to ShineRoot Collective.

Cancellation does not eliminate the client’s responsibility to pay amounts already earned or otherwise due under the applicable agreement.

ShineRoot Collective may terminate services immediately if a client:

• Fails to make required payments.
• Requests unlawful or deceptive activity.
• Provides materially false or misleading information.
• Violates these Terms & Conditions.
• Engages in conduct that could reasonably expose ShineRoot Collective to legal, regulatory, or reputational risk.

8. Refunds

Refund eligibility will depend on the specific service purchased and any refund terms contained in the applicable service agreement or invoice.

Because reputation management services may involve work performed specifically for an individual client, fees for work already completed may not be refundable.

Nothing in these Terms & Conditions is intended to limit any refund rights or consumer protections that cannot legally be waived.

9. Intellectual Property

Unless otherwise agreed in writing, ShineRoot Collective retains ownership of its pre-existing materials, systems, processes, templates, strategies, methodologies, tools, and other proprietary materials used to provide services.

Client-owned materials remain the property of the client.

Upon full payment, the client receives the rights to use deliverables specifically created for the client as described in the applicable service agreement.

ShineRoot Collective may retain the right to use general knowledge, skills, methods, concepts, and non-confidential techniques developed or learned while providing services.

ShineRoot Collective will not publicly disclose confidential client information without permission, except where disclosure is required by law.

10. Website Content

The information provided on this website is for general informational purposes only.

While ShineRoot Collective makes reasonable efforts to provide accurate information, we do not guarantee that all website content is complete, current, or error-free.

Website content should not be interpreted as legal, financial, tax, employment, accounting, or other professional advice.

11. No Professional Advice

ShineRoot Collective provides reputation management and business visibility services. Our services do not constitute legal, financial, tax, accounting, employment, medical, or other professional advice.

Clients are responsible for obtaining advice from appropriately licensed professionals when necessary.

12. Confidentiality

ShineRoot Collective will take reasonable steps to protect confidential information provided by clients.

Clients should not submit passwords, payment card information, Social Security numbers, or other highly sensitive information through general website forms or email unless specifically requested through an appropriate secure process.

Confidentiality obligations may be further defined in a separate agreement between ShineRoot Collective and the client.

13. Privacy

Information submitted through this website or collected in connection with services may be handled according to ShineRoot Collective’s Privacy Policy.

By using this website or submitting information, you acknowledge that you have had an opportunity to review the Privacy Policy.

14. Website Use and Acceptable Use Policy

This website is provided for informational and business purposes, including allowing visitors to learn about ShineRoot Collective, its services, and its approach to reputation management.

By accessing or using this website, you agree to use it lawfully and responsibly and to comply with these Terms & Conditions.

Permitted Use

You may use this website to:

• Learn about ShineRoot Collective and its services.
• Review information and educational materials provided on the website.
• Contact ShineRoot Collective.
• Submit legitimate business inquiries.
• Access resources or materials that ShineRoot Collective makes available for your use.

Prohibited Use

You may not use this website to:

• Violate any applicable federal, state, local, or international law or regulation.
• Submit false, misleading, fraudulent, or deceptive information.
• Impersonate another person, business, or organization.
• Misrepresent your relationship with ShineRoot Collective or May Rosenlund.
• Attempt to gain unauthorized access to the website, its systems, accounts, or administrative areas.
• Attempt to interfere with, disrupt, damage, disable, or overburden the website or its underlying systems.
• Introduce viruses, malware, malicious code, or other harmful material.
• Attempt to bypass or defeat security features or access restrictions.
• Use automated systems, bots, crawlers, scrapers, or other automated methods to collect, copy, monitor, or extract website content or data without written permission.
• Harvest email addresses, contact information, or other information from the website for unsolicited marketing or spam.
• Use website content to create, train, operate, or improve a competing service without written permission, to the extent permitted by law.
• Copy, reproduce, republish, distribute, sell, license, modify, or commercially exploit website content without permission.
• Infringe, misappropriate, or otherwise violate the intellectual property, privacy, publicity, or other rights of ShineRoot Collective or any third party.
• Use the website to transmit or distribute defamatory, threatening, harassing, abusive, obscene, or otherwise unlawful material.
• Use the website in a manner that could damage the reputation, security, operation, or availability of ShineRoot Collective or the website.
• Attempt to discover, scan, or test vulnerabilities in the website or any system connected to it without written authorization.

Forms and Submissions

If you submit information through a contact form, inquiry form, email link, or other feature on this website, you agree that the information you provide will be accurate and truthful.

You may not use website forms to submit spam, malicious content, fraudulent information, or communications unrelated to the legitimate purpose of the form.

You are responsible for ensuring that you have the right to provide any information, documents, or materials you submit to ShineRoot Collective.

Please do not submit passwords, payment card information, Social Security numbers, or other highly sensitive personal information through general website forms.

Intellectual Property

Unless otherwise stated, the content of this website, including text, graphics, photographs, logos, branding, designs, layouts, downloads, original materials, and other content, is owned by or licensed to ShineRoot Collective and is protected by applicable intellectual property laws.

Your use of this website does not transfer ownership of any website content to you.

You may view and use publicly available website content for your own personal or legitimate business informational purposes. You may not reproduce, modify, distribute, publish, sell, create derivative works from, or commercially exploit website content without prior written permission, except where permitted by applicable law.

Website Security

You agree not to attempt to compromise the security or integrity of this website.

Any attempt to gain unauthorized access, interfere with website operations, introduce malicious software, circumvent security measures, or otherwise compromise the website may result in termination of access and may be reported to appropriate authorities when warranted.

Enforcement

ShineRoot Collective reserves the right, but does not assume an obligation, to investigate suspected violations of this Website Use and Acceptable Use Policy.

If we believe that someone has violated these Terms & Conditions or has used the website in an unlawful, abusive, fraudulent, deceptive, or harmful manner, we may take reasonable action, including:

• Restricting or terminating access to the website.
• Blocking or limiting access from particular users or systems.
• Removing or refusing to publish submitted material.
• Suspending or terminating communications or services where applicable.
• Preserving information related to suspected misuse where appropriate.
• Reporting suspected unlawful activity to appropriate authorities where required or reasonably appropriate.

ShineRoot Collective is not responsible for monitoring every use of the website and does not guarantee that every violation will be detected or prevented.

No Circumvention

You may not attempt to circumvent any technical, administrative, or security measure used to protect this website, its content, systems, or services.

Changes to Website Availability

ShineRoot Collective may modify, suspend, restrict, or discontinue any portion of the website at any time, with or without notice.

We do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

ShineRoot Collective will not be responsible for losses resulting from website interruptions, technical problems, maintenance, third-party service failures, or circumstances beyond our reasonable control.

15. Links to Third-Party Websites

This website may contain links to websites or services operated by third parties.

ShineRoot Collective does not control and is not responsible for third-party websites, their content, privacy practices, security, availability, or terms.

Visiting a third-party website is at your own risk.

16. Limitation of Liability

To the maximum extent permitted by applicable law, ShineRoot Collective and May Rosenlund will not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages arising from or related to the use of this website or the provision of services.

This includes, without limitation, loss of revenue, loss of profits, loss of customers, loss of business opportunities, loss of data, or reputational loss.

To the maximum extent permitted by law, the total liability of ShineRoot Collective and May Rosenlund for claims arising from services provided will not exceed the amount actually paid by the client to ShineRoot Collective for the specific services giving rise to the claim during the twelve months preceding the event giving rise to the claim.

Nothing in these Terms & Conditions excludes or limits liability that cannot legally be excluded or limited.

17. Indemnification

To the maximum extent permitted by applicable law, clients agree to indemnify and hold harmless ShineRoot Collective and May Rosenlund from claims, damages, liabilities, losses, costs, and expenses arising from:

• Information or materials supplied by the client.
• The client’s products or services.
• The client’s business practices.
• The client’s violation of applicable law or third-party platform policies.
• The client’s misuse of services.
• The client’s violation of these Terms & Conditions.

18. Force Majeure

ShineRoot Collective will not be responsible for delays or failure to perform caused by circumstances beyond our reasonable control, including internet or technology failures, third-party platform outages, natural disasters, government actions, labor disruptions, cyberattacks, or other events that could not reasonably have been prevented or anticipated.

19. Changes to These Terms

ShineRoot Collective may update these Terms & Conditions from time to time.

The updated version will be posted on this website with a revised “Last Updated” date.

Your continued use of the website or continued use of services after changes become effective constitutes acceptance of the updated Terms & Conditions, to the extent permitted by applicable law.

20. Governing Law

These Terms & Conditions will be governed by and interpreted under the laws of the Commonwealth of Massachusetts, without regard to conflict-of-law principles.

Any dispute that cannot be resolved informally will be subject to the applicable courts located in Massachusetts, unless applicable law requires otherwise.

21. Severability

If any provision of these Terms & Conditions is determined to be invalid, illegal, or unenforceable, that provision will be interpreted or modified to the minimum extent necessary to make it enforceable, and the remaining provisions will remain in full force and effect.

22. Entire Agreement

These Terms & Conditions, together with any applicable service agreement, proposal, invoice, or other written agreement between ShineRoot Collective and the client, constitute the agreement governing the applicable services.

If there is a conflict between these Terms & Conditions and a separately signed service agreement, the separately signed service agreement will control with respect to the specific services covered by that agreement.

23. Contact

Questions regarding these Terms & Conditions may be directed to:

ShineRoot Collective
Owned and operated by May Rosenlund
Massachusetts, United States

Email: may@shinerootcollective.com
Website: shinerootcollective.com

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ShineRoot Collective
Turn Reputation Into Revenue